A new round of energy revolution is booming, and the digital revolution is in the ascendant. The power industry is the basic industry and strategic supporting industry of China's national economic development. The national Power Grid Corp guided by Xi Jinping's new socialist ideology with Chinese characteristics and based on serving the party and state's overall cause, creatively put forward the strategic target of "three types of two nets and world-class", and vigorously built strong smart grid and ubiquitous power Internet of things. The deep integration of energy, power and digital technology brings new power for the high-quality development of power grid.
Innovating customer service format
"People's power industry for the people" is the concentrated embodiment of the development concept of "people-centered" in State Grid Corporation of China, and is a high-level summary of the company's original intention and mission. The new era gives birth to new missions, and new contradictions put forward new requirements. Smart meters and "online state grid" are the two highlights to meet the "new requirements".
Smart meter is a window for the company to face the society and a way for users to feel the advanced achievements of power grid. In the past decade, smart meters have basically achieved full acquisition and coverage, and 460 million smart meters are in operation. In the context of the construction of ubiquitous power Internet of things, the long-term online operation experience provided by these smart meters, combined with the new technology of "cloud IOT intelligent chain", smart meters suitable for the construction of energy Internet came into being.
"In the past, I didn't pay attention to the electricity consumption. With the new smart meter, I checked the electricity consumption information and the operation status of my home almost every day, and reminded myself to turn off the standby power consumption appliances, which can save a sum of electricity expenses every month." Zhang Hua, a resident of China Singapore Tianjin eco city talent apartment, said the pilot use of new smart meters was "very smart".
On May 7, this year, the new smart meter installed in the smart apartment of Sino Singapore Tianjin eco city can not only accurately "identify" household appliances, but also collect real-time household electrical load types and consumption information of various electrical appliances, which solves the problem that traditional metering meters cannot obtain the power consumption information of a single household appliance and can not monitor the operation status online. At the same time, the new smart meter can also provide energy-saving guidance scheme for customers through fine power consumption data monitoring and energy consumption early warning analysis. With the gradual improvement of living electrification level, this load identification technology will become a power saving helper for customers.
While upgrading the traditional window of electricity meters, the company also opened up a new window on the mobile phone client. On June 27, the company held an on-site promotion meeting of "online state grid" in Hangzhou, Zhejiang Province, comprehensively launched the whole network promotion work of "online state grid", and accelerated the construction of the main entrance of ubiquitous power Internet of things service and the world-class online power supply service platform. "Online state grid" app absorbs and integrates the service platforms of State Grid mall, e-bao, e-charging and guang-e-bao, and builds a new "5 + n" service channel to provide convenient power operation, smart energy consumption and other diversified services for residential, electric vehicles, shops, enterprises and institutions, and new energy customers.
"Online state network" has been recognized by users before its promotion. On May 16, Zhang Wei, director of the power department of intercontinental Hangzhou Hotel, Zhejiang Province, looked at a series of curves that directly described the structural characteristics of hotel energy consumption, such as the average power consumption of residents and the daily power consumption per square meter of the "Green Hotel" module in the "online State Grid", and sighed, "in the past, we were unable to monitor the energy consumption. It was the power supply companies that dug deep into the big data of electricity to help us solve the problem This question. Cost and operating budget control has an additional data support. "
The intuition and convenience brought by "online state grid" are not only reflected in the use of enterprise users. By opening the "online state grid" app and filling in the identity information at one time, you can handle multiple kinds of business, such as car purchase, pile purchase, pile installation, power connection, etc., and the business processing progress is publicly visible, constantly reminding the current status. On this app, customers only need to sign and seal to complete the whole process of online business processing, so as to achieve "no running once" and improve the customer experience.
At the same time, the app itself can analyze customer energy consumption behavior, predict customer consumption demand, provide accurate marketing services for customers, and improve customer stickiness.
Whether it is to promote the application of "online state grid", expand the integration industry, photovoltaic, electric vehicles and other businesses, unify the service entrance, realize one-time customer registration, omni-channel application, government enterprise data linkage, real-time information disclosure, or improve customer service level with new smart meters, this is one of the aspects of the company's construction of customer side ubiquitous power Internet of things.
In addition, the company has also carried out the construction of ubiquitous electric power Internet of things marketing service system, optimized customer service, metering and billing and other power supply services, realized the full data sharing and business online, improved customer participation and satisfaction, improved service quality, and promoted the development of emerging businesses such as comprehensive energy. These efforts to improve the level of customer service will effectively solve the contradiction between the growing power demand of the people and the unbalanced and inadequate development of power, so that the company can better "meet the needs of a better life", provide more convenient and intelligent power supply services for the people, and meet the people's growing beautiful energy demand.
Improve the new efficiency of enterprise business
This year's government work report proposes to build an industrial Internet platform, expand "intelligent +" and enable the transformation and upgrading of the manufacturing industry. Ubiquitous power Internet of things widely uses information technology and intelligent technology, which is the inevitable product of the rapid development of digital revolution in the field of energy and power. For the company, this application has greatly improved its own work efficiency.
Among them, multidimensional lean change is the key task of ubiquitous power IOT construction. The company takes the key year of ubiquitous power IOT construction and multidimensional lean transformation construction as the starting point, unifies data standards, connects industry property links, promotes source business management reform, realizes lean management of employee expenditure, equipment operation and maintenance, customer service, etc., and excavates external application fields We will carry out value contribution evaluation to achieve mutual benefit and win-win results.
Since the exploration of asset life cycle management in 2008, the company has built an asset management system with international advanced level and company characteristics and maintained normal operation after more than ten years of efforts. However, because the assets are managed by different specialties, the codes of different specialties are different, there is no uniform identity identification, and there are "information islands" and "data barriers", which restrict the further deepening of asset life cycle management. To this end, the company has carried out the construction of unified identity code (physical ID) for grid assets. By giving the equipment a unique identity for life, the company has consolidated the foundation of ubiquitous power Internet of things and improved the level of asset life cycle management.
On September 2, this year, at the construction site of the 110kV college substation project in Heze, Shandong Province, Chen Xiaodong, the head of the project status evaluation class, used a mobile terminal to scan the physical ID of the last switch cabinet. With the sound of "drop", the switch data has been transmitted to the engineering production management system. Although the physical ID has been used for three months, Chen Xiaodong still thinks that this technology is a "artifact" - "in the past, the equipment modeling and data maintenance of a 110 kV substation need the cooperation of operation, maintenance and account maintenance staff, and it will take at least 2 days to complete the corresponding work. Now I only need half a day to scan the physical ID of all the equipment on site, and check the information and parameters of the installation test process one by one, and then the work can be completed automatically
The use of physical ID in the substation project of Shandong Heze 110kV college is just the company's promotion of smart inventory of grid assets, construction of intelligent warehouse, accurate creation and accurate transfer of equipment assets, promotion of mobile operation and inspection function application, promotion of mobile inspection application of information communication, intelligent operation and maintenance of secondary equipment, and promotion of panoramic display of physical ID One of the heart scene applications.
If we say that the physical ID realizes the asset planning and design, procurement, construction, operation and other links, upstream and downstream information. Then, the modern (SMART) supply chain constructed by the company has realized multi-dimensional accurate evaluation of suppliers and products, online operation of the whole business chain of material supply, and improved the equipment procurement quality, supply timeliness and intelligent operation ability.
The report of the 19th National Congress of the Communist Party of China put forward the new development concept of "modern supply chain", and the State Council made clear the work requirements of "building an intelligent supply chain system with big data support, network sharing and intelligent cooperation". In this context, it is imperative to apply new technology to drive the transformation of traditional supply chain to modern (SMART) supply chain. As one of the measures to improve the business performance of enterprises, modern (SMART) supply chain construction appears in the latest State Grid Corporation's "ubiquitous power Internet of things construction outline".
On March 21, Jiangsu Province, Yancheng Xiangshui chemical plant exploded. Hu JUGANG, the person in charge of emergency material supply and support of Yancheng power supply company, immediately reported the emergency demand through the emergency material management platform of the material intelligent operation center. The platform then fed back the deployment plan in real time, and automatically issued the allocation order from the intelligent operation center to the warehouse of Yangfu road in Suzhou, and connected the emergency pre supply Send it to the mobile phone terminal of the transformer company. Through the mobile terminal material transportation monitoring system, Hu JUGANG can check the vehicle transportation status in real time and connect with the construction personnel on site. All materials will be delivered to the site within 8 hours after the accident, and the installation will be completed within 4 hours. This event let "veteran" Hu Ju Gang sigh, "really fast, if it is a traditional deployment, at least three days."
This series of accurate operations rely on the company's modern (intelligent) supply chain, which uses the information technology of "big cloud material transfer intelligence chain", upgrades and builds a new generation of core business system of e-commerce platform (ecp2.0), builds three intelligent business chain operation systems of "intelligent procurement, digital logistics and panoramic control", and connects cross professional collaborative data sharing channels to create intelligent business chain Smart IOT system, the construction of an effective and efficient intelligent operation center of the command and dispatching supply chain, the formation of a business system of "three business chains, two coordination and one center", the establishment of a modern (intelligent) supply chain integrated service platform portal and "e-materials" mobile application portal, and providing one-stop and convenient multi-business services for internal and external users.
Explore new energy services
It is generally believed that with the development of energy storage and new energy access, the power grid dispatching management mode will be changed, and the stability and reliability of the grid should be enhanced; the interconnection of all things will make the grid business data, and will expand the new business such as comprehensive services of users and financial services.
In fact, the company has made full use of the unique advantages of grid infrastructure, customers, data, brand and other unique resources, vigorously cultivated and developed comprehensive energy services, Internet finance, big data operation, big data credit collection, photovoltaic cloud network, three stations in one, online supply chain finance, virtual power plant, new energy service based on block chain, intelligent manufacturing, national network core and 5g combination The new business such as communication, tower and other resources commercialization operation can realize the emerging business "blooming in all kinds", and become the new main profit growth point.
In August this year, China Energy Construction Group Nanjing Line Equipment Co., Ltd. completed the online intelligent verification through the supply chain financial business, confirmed the right receivable of more than 3.7 million yuan, and completed the financing through the supply chain financial trust products of the British Trust. Customers can obtain new financing through business operation data, which is benefited from the products of "digital finance e-supply chain finance".
Supply Chain Finance aims to empower financial technology with big data, rely on the massive supply chain data of power supply chain, combine with the business scenario needs before, during and after the supply chain financial loan, and build the model by using machine learning algorithm, actively tap the financing demand of small and medium-sized enterprises, extend the company's core enterprise credit to the upstream and downstream of the industrial chain, and highlight the responsibility of the central enterprises and serve the real economy.
By the end of August this year, Zhejiang and Chongqing Electric Power of State Grid have used the financial products of supply chain to conduct online verification of receivables of small and medium-sized enterprises, and have completed the online verification of receivables of RMB 84.94 million, involving 99 contracts.
Similarly, the company has cultivated the distributed optical cloud network of the new business state grid company, fully applying advanced information communication technologies such as "cloud material transfer intelligent chain", and based on the ubiquitous power Internet of things, it has become the largest "science and technology + service + finance" sharing service platform in China, gathering the resources of the whole industry, the whole service and the whole value chain. By the end of March this year, all distributed photovoltaic power stations within the company's business scope have been connected to the optical and photovoltaic cloud network, with a total of 1.2559 million households and 52411700 kW, 681 high-quality suppliers, 1577 pieces of upper shelf single products, with a total transaction volume of RMB 310.39 billion, 160000 online reports and 1.5 billion online settlement, which has led to the coordinated development of more than 2000 enterprises in the upstream and downstream, and preliminarily formed a distributed photovoltaic ecosystem.
In addition, in the emerging business areas, the company will strengthen the electric vehicle charging service capacity and cultivate energy e-commerce "new retail". All units of the company system will promote construction according to the unified arrangement according to local conditions. 180 electric vehicle models and more than 6000 kinds of electrified products will be put on the shelves before the end of the year, highlighting the characteristics of national network and energy industry, highlighting practicability, effectiveness and economy, which meet the needs of improving people's living standards. By the end of the year, the State Grid Tianjin, Shandong, Shanghai, Jiangsu, Zhejiang and Hubei electric power will complete the construction of 50 pilot business halls "new retail" special areas.
In the new era, there are new demands. In order to meet the diversified energy demand of the people, the company will accelerate the construction of "three types, two networks and world-class" enterprises, and promote the power supply service level to a new level.
Source: Propaganda Department of the Party group, State Grid Report
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